Problem :

How to design a platform for managers that is simple, intuitive and ergonomic with a view to liquidating the retirement of miners?

Here are the UX methods I used for this project:

User interviews

Personas

Workflow modeling (present and future)

Ideation workshops

Prototyping

User testing

The context is as follows: The managers had several applications to liquidate the miners' retirement. The goal here was to simplify the process and group the different applications into 1. To do this, workshops were carried out with managers and the main players in the project.

Product Design :

Cross-functional support for product teams

Supporting different Products Teams in the design of business applications, adding new functionalities to existing ones, redesigning or starting a new project.

Workflow

In order to represent the different stages of the present and future processes, we conducted workshops with the different stakeholders.

Project Management :

Management of the design process, including planning tasks, managing deadlines and coordinating activities with teams.

Design :

Accessibility :

The design was carried out in compliance with RGAA rules in order to respect the ethical dimension of the software made available to the internal managers of Ciasse des Dépots.

Design system :

I created a design system based on the main components of the application.

A design system is a coherent set of guidelines, components, and visual and functional resources used to create products, user interfaces, and user experiences consistently and effectively.

Compliance with the CDC graphic charter

Compliance with the graphic charter must be considered in the design of a new work tool. We must maintain a certain consistency in the different tools.

Respecting this charter is essential and was taken into account during the design.

Design Workshop

Design workshops were carried out occasionally with certain members of the team to find the most appropriate solutions.

Through several different methodologies, we managed to materialize the ideas that emerged.

Evaluation

User Testing

I carried out tests of the different paths with different types of users:

Writing test protocols

Taking the tests

Session summaries

Business impact

Results and benefits:

For administrators :

Monitoring the progress of the file in real time

An accessible service,

creating a much simpler and quicker process

A more efficient file investigation

100% of managers satisfied and more serene in their activity